EDUCATION

University of Massachusetts Amherst, graduated May 2017, Bachelor of Arts in English, specialization in Professional Writing and Technical Communication, minor in Biology, member of Commonwealth Honors College, member of Phi Beta Kappa Society, Dean’s List all semesters, GPA: 3.967

SOFTWARE SKILLS

Proficient with Microsoft Windows 10, Microsoft Office 2016, MadCap Flare, Adobe InDesign CC, Adobe Photoshop CC, Adobe Illustrator CC, Adobe Premiere Pro CC, Adobe Dreamweaver CC, HTML, CSS, Confluence, JIRA, YouTube, Twitter, Instagram

OTHER SKILLS

Advanced research techniques, grant proposal writing, feasibility study writing, documentation plan writing, user testing, UX design, page design, web design, communication, telecommunications, public speaking, public relations, team building

PROFESSIONAL WORK EXPERIENCE

Tour Guide

Robsham Memorial Center for Visitors, UMass Amherst, December 2015 – May 2017

• Led tours around the UMass Amherst campus and presented information on various aspects of student life to prospective students and parents
• Staffed front desk, directed guests to tours, distributed parking passes for guests, maintained tour logs, answered phones, transferred calls, and answered emails
• Formatted, printed, and filed daily visitor logs using Microsoft Excel
• Trained new hires to lead tours and perform all staffing functions

Program Assistant, Intern

Juniper Institute for Young Writers, UMass Amherst, January 2015 – June 2017

• Generated creative activities for participants such as writing prompts, open mics, workshops, word association games, and other icebreakers
• Provided support for staff in program preparation and administration Provided round-the-clock support, supervision, and mentoring for participants
• Maintained safe writing and living environments for participants
• Led groups of participants to readings, workshops, studio sessions, meals, field trips, dormitories, and University Health Services
• Served as a point of contact for late-arriving participants and others
• Received and distributed boxed lunches from UMass catering, ensured that participants with allergies received safe lunches

Vice Chancellor of Elections

Student Government Association Elections Commission, UMass Amherst, November 2014 – November 2015

• Co-wrote election report documenting votes, write-ins, official complaints from candidates, and any punitive actions taken by the Elections Commission
• Created and presented PowerPoints for the purpose of educating new and prospective candidates
• Created timeline of events pertaining to spring and fall elections
• Designed digital and physical flyers to advertise for spring and fall elections

INTERESTS

Film, video editing, podcasting, writing short fiction, hiking, jogging